Guarantee
Money-back guarantee for Express and Emergency
When you book Express or Emergency, you pay for speed. If your visa does not arrive within the promised time, you get the surcharge back on request, provided your documents were complete. There are no other refunds under the guarantee, not even if the application is rejected. Your statutory right of withdrawal (section 10 of our terms and conditions) remains unaffected.
In short
No refund if rejected
If the UAE authority rejects the application, neither the government fee nor our agency fee nor the Express or Emergency surcharge is refunded. Preparation, checking and submission have already been carried out by then.
Money-back guarantee only for the surcharge
If an Express or Emergency visa does not arrive within the promised time, we refund the surcharge compared with Standard on request, provided your documents were complete (not in the case of a rejection).
The conditions
Cancellation and rejection
- You can cancel your application until we have submitted it to the authority. If your documents have not yet been checked, we refund the full amount. If they have already been checked, we keep an amount equal to our agency fee per person and refund everything else, including any Express or Emergency surcharge: within the withdrawal period as compensation for the value of the check, after that as a service and cancellation flat rate, in which case you may prove that we incurred no costs or substantially lower costs (section 8 of our terms and conditions).
- Once submitted to the authority, a visa application can no longer be cancelled. Your statutory right of withdrawal remains unaffected.
- If the authority rejects the application, there is no refund: neither the government fee nor our agency fee, and not the Express or Emergency surcharge either. Preparation, checking and submission have already been carried out by then.
The decision to issue a visa is made solely by the UAE immigration authority. The guarantee covers the processing time, not the decision.