Security
Apply safely: protection from fake websites and fraud
There are many fake websites around the Dubai visa that take your money and never deliver a visa or send forged documents. Here you can read how to recognise fraud, how to check any provider and what you can do if it has happened to you.
Check us
All details are public and verifiable. Call us or visit us at our office.
Warning signs
When you should be suspicious
Check a provider
How to recognise a trustworthy provider
There are many fake websites and scammers around the Dubai visa. With these six points you can check any provider, including us.
Complete legal notice
Company name, address, responsible person and VAT ID. A contact form alone is not enough.
A phone number that works
A landline where a real person answers during office hours and can answer your questions.
Final price before payment
The total price including the government fee is fixed before you pay. No extra demands afterwards.
Secure payment
By card via a well-known payment provider or by bank transfer to a business account. Never gift cards, crypto or money to private individuals.
Honest about the decision
No guarantee of approval. Every visa is decided solely by the UAE immigration authority.
Visa you can verify
You can check a genuine eVisa yourself with the authority, no matter who applied for it. Check your visa
Verify your visa with the authority yourself
A genuine eVisa is stored in the UAE authority's system. With the visa number, passport number and nationality you can check it yourself on the official website, no matter who applied for it.
Our details
Check us
Behind Dubaivisum.de is a company with a verifiable address and a team you can reach personally. You can find the legal details in our legal notice.
- Company
- Dubaivisum.de
- Managing director
- Berkan Nisan
- Office in Germany
- Jöllenbecker Str. 29, 33613 Bielefeld
- Office in the UAE
- Dubai, United Arab Emirates
- Phone
- 0521 12 11 05
- info@dubaivisum.de
- Office hours
- Monday to Friday, 10:00 to 18:00 (German time)
- VAT ID
- DE340517585
- Payment
- Credit card via Stripe
Plain talk
What we are and what we are not
Trustworthy providers say openly what they can and cannot do. So do we.
What we are
- An independent, private visa service of the Nisan Touristik Group
- Your point of contact who prepares, checks and submits your application to the UAE authority
- Personally available, with offices in Bielefeld and Dubai
What we are not
- Not a government authority or state body, neither of the UAE nor of Germany
- Not the ones who decide: every visa is decided solely by the UAE immigration authority
- Not a provider who promises approval. If an application is rejected, there is no refund
No refund if rejected
If the UAE authority rejects the application, neither the government fee nor our agency fee nor the Express or Emergency surcharge is refunded. Preparation, checking and submission have already been carried out by then.
Money-back guarantee only for the surcharge
If an Express or Emergency visa does not arrive within the promised time, we refund the surcharge compared with Standard on request, provided your documents were complete (not in the case of a rejection). Guarantee conditions
Been scammed?
What to do now
Act quickly. The sooner you inform your bank and the police, the better your chances of getting your money back.
FAQ
Frequently asked questions about security
Can't find your question? Call us or send us a WhatsApp message.
Is Dubaivisum.de a government authority?
No. Dubaivisum.de is an independent, private visa service of the Nisan Touristik Group with offices in Bielefeld and Dubai. We prepare your application, check it and submit it to the authority. The decision on the visa is made solely by the UAE immigration authority.
How can I tell that I am really on Dubaivisum.de?
Check that the address in your browser is dubaivisum.de. Our legal notice shows the company name, our address in Bielefeld and our VAT ID, and you can reach us personally on +49 521 12 11 05. We never ask for payment by gift card, cryptocurrency or to a private account.
What should I do if I have fallen for a fake website?
Inform your bank immediately, keep evidence and report it to the police. You will find the individual steps on our “Apply safely” page.
What happens if my visa is rejected?
The decision is made solely by the UAE immigration authority. If an application is rejected, there is no refund: neither the government fee nor our agency fee nor an Express or Emergency surcharge is paid back, because preparation, checking and submission have already been carried out. The money-back guarantee only covers the processing time for Express and Emergency, not the decision. We are happy to discuss the next steps with you.
How do I pay, and is it secure?
By credit card via our payment provider Stripe; we never see your card details. We never ask for payment by gift card, cryptocurrency or to a private account.
How can I check that my visa is genuine?
Every eVisa has a visa number that you can check yourself on the authority's official website. We show you how on our “Check your visa” page.