Frequently Asked Questions About the Dubai Visa

No. German citizens receive a free entry stamp for up to 90 days on arrival. Our service is for travellers with other nationalities, for example from Turkey, Kosovo or Syria.

Standard takes 3 to 5 working days in the UAE, Express 48 hours and Emergency 3 to 12 hours, counted only on UAE working days (Monday to Thursday). Express runs from payment, whatever the time of day. Only Emergency has a cut-off time: if your application is complete and paid on a UAE working day by 14:00 German time, processing starts right away, otherwise on the next UAE working day. Before you pay, we show you when your visa is expected to be ready, in Dubai time and German time.

A passport valid for at least 6 months beyond entry, a recent passport photo and, if you live in Germany, Austria or Switzerland, your residence permit. For some nationalities the authority needs further documents, for example the ID card (CNIC) for Pakistani or the Tazkira for Afghan nationals. Our visa checker shows them to you in advance, and you upload them in the application form, or after payment if you prefer.

No, you add all travellers in one application. However, every person, including children and babies, needs their own visa.

By credit card via our payment provider Stripe; we never see your card details. We never ask for payment by gift card, cryptocurrency or to a private account.

Yes, until we have submitted the application to the authority. If we have not yet checked your documents when you cancel, we refund the full amount. If we have already checked them, we keep an amount equal to the agency fee per person and refund everything else: within the withdrawal period as compensation for the value of the document check, after that as a service and cancellation flat rate, in which case you may prove that we incurred no costs or substantially lower costs (section 8 of our terms and conditions). After submission a visa application can no longer be cancelled, because the authority is already processing it. Your statutory right of withdrawal remains unaffected: within the withdrawal period you can still withdraw after that and then only pay a proportionate amount for the services provided up to then (section 10 of our terms and conditions).

The decision is made solely by the UAE immigration authority. If an application is rejected, there is no refund: neither the government fee nor our agency fee nor an Express or Emergency surcharge is paid back, because preparation, checking and submission have already been carried out. The money-back guarantee only covers the processing time for Express and Emergency, not the decision. We are happy to discuss the next steps with you.

The authority may ask for one. In the application you can optionally add a provisional travel reservation from our travel agency Nisan Tours.

Every eVisa has a visa number that you can check yourself on the authority's official website. We show you how on our “Check your visa” page.

Your application is processed in Dubai. That is why all processing times count only on UAE working days, Monday to Thursday. Friday to Sunday and UAE public holidays do not count. Dubai is 3 hours ahead of German time in winter and 2 hours ahead in summer. Express and Standard start with your payment, whatever the time of day. The emergency visa has a cut-off time: if your application is complete and paid Monday to Thursday by 14:00 German time, processing starts right away, otherwise on the next UAE working day. You see the exact time in the application before you pay.

Finn is our digital assistant, an AI. He answers questions about prices, processing times, documents and entry rules around the clock, in German, English, Turkish and Arabic. He only tells you the status of your application if you give your application number and the email address used in the application. Finn can make mistakes: what is binding is your application, the price shown at checkout and our terms and conditions. On request he hands the conversation over to our team, who reply Monday to Friday from 10:00 to 18:00 (German time) in the chat, by email or on WhatsApp. Chats are deleted 90 days after the last message.

No. Dubaivisum.de is an independent, private visa service of the Nisan Touristik Group with offices in Bielefeld and Dubai. We prepare your application, check it and submit it to the authority. The decision on the visa is made solely by the UAE immigration authority.

Check that the address in your browser is dubaivisum.de. Our legal notice shows the company name, our address in Bielefeld and our VAT ID, and you can reach us personally on +49 521 12 11 05. We never ask for payment by gift card, cryptocurrency or to a private account.

Inform your bank immediately, keep evidence and report it to the police. You will find the individual steps on our “Apply safely” page.

Yes. You can add up to 10 travellers in one application. Every person, including children and babies, needs their own visa.

Yes. The tourist visa is valid for all seven emirates of the UAE.

Standard takes 3 to 5 working days in the UAE, Express 48 hours and Emergency 3 to 12 hours, counted only on UAE working days (Monday to Thursday). Before you pay, we show you when your visa is expected to be ready, in Dubai time and German time.