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Withdrawal policy

Contents5

German version

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Dubaivisum.de powered by Nisan Tours, owner Berkan Nisan, Jöllenbecker Str. 29, 33613 Bielefeld, Germany, phone +49 521 12 11 05, email info@dubaivisum.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at https://dubaivisum.de/en/vertrag-widerrufen. If you use this online function, we will send you, on a durable medium (e.g. by email) and without undue delay, an acknowledgement of receipt with information on the content of your statement of withdrawal and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Expiry of the right of withdrawal

Your right of withdrawal expires early once we have fully performed the service, if we began performance only after you gave your express consent and at the same time acknowledged that you lose your right of withdrawal once we have fully performed the contract. You give this consent in the application before payment.

The service is fully performed once we have sent you the visa issued or informed you of the authority's decision.

End of withdrawal policy

Withdraw online

The quickest way is our online form. After sending, you see the date and time of receipt straight away and receive an acknowledgement of receipt by email without delay. You also find the “Withdraw from contract” link at the bottom of every page of our website.

Withdraw from contract

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To Dubaivisum.de powered by Nisan Tours, owner Berkan Nisan, Jöllenbecker Str. 29, 33613 Bielefeld, Germany, email info@dubaivisum.de:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): arrangement of visa application no. ______
  • Ordered on (*): ______
  • Name of consumer(s): ______
  • Address of consumer(s): ______
  • Signature of consumer(s) (only if this form is notified on paper): ______
  • Date: ______

(*) Delete as appropriate.

In brief: withdrawing from a visa application

These explanations are not part of the withdrawal policy. Full details are in the section “Widerrufsrecht” of our Terms and conditions (German only).

  • We do not charge any cancellation, handling or service fee for a withdrawal. You never pay more than the proportionate amount set out in the withdrawal policy.
  • You do not have to use the word “withdrawal”. If you tell us within the withdrawal period that you no longer want the contract, for example “please cancel”, we treat this as a withdrawal.
  • If you withdraw before your application has been submitted to the authority and we have not yet checked your documents, we refund the full amount. If we have already checked them, you pay an amount equal to the agency fee per person as compensation for the value of this check; we refund everything else. This also applies while your application is on our waiting list.
  • If your application has already been submitted, you pay a proportionate amount for the services we provided until your withdrawal, such as the review, preparation and submission of your application. It is calculated from the agreed total price. We refund the rest.
  • Your right of withdrawal expires as soon as we have sent you the visa issued or informed you of the authority's decision. This can happen before the 14 days are over.
  • Your contract confirmation by email states when you requested the immediate start. We record in the history of your application, with date and time, which steps had been completed when your withdrawal reached us, and we will tell you on request.