Dubai visa: 30 days, Single entry

Standard takes 3 to 5 working days in the UAE, Express 48 hours and Emergency 3 to 12 hours, counted only on UAE working days (Monday to Thursday). Express runs from payment, whatever the time of day. Only Emergency has a cut-off time: if your application is complete and paid on a UAE working day by 14:00 German time, processing starts right away, otherwise on the next UAE working day. Before you pay, we show you when your visa is expected to be ready, in Dubai time and German time.

A passport valid for at least 6 months beyond entry, a recent passport photo and, if you live in Germany, Austria or Switzerland, your residence permit. For some nationalities the authority needs further documents, for example the ID card (CNIC) for Pakistani or the Tazkira for Afghan nationals. Our visa checker shows them to you in advance, and you upload them in the application form, or after payment if you prefer.

Yes, until we have submitted the application to the authority. If we have not yet checked your documents when you cancel, we refund the full amount. If we have already checked them, we keep an amount equal to the agency fee per person and refund everything else: within the withdrawal period as compensation for the value of the document check, after that as a service and cancellation flat rate, in which case you may prove that we incurred no costs or substantially lower costs (section 8 of our terms and conditions). After submission a visa application can no longer be cancelled, because the authority is already processing it. Your statutory right of withdrawal remains unaffected: within the withdrawal period you can still withdraw after that and then only pay a proportionate amount for the services provided up to then (section 10 of our terms and conditions).

The decision is made solely by the UAE immigration authority. If an application is rejected, there is no refund: neither the government fee nor our agency fee nor an Express or Emergency surcharge is paid back, because preparation, checking and submission have already been carried out. The money-back guarantee only covers the processing time for Express and Emergency, not the decision. We are happy to discuss the next steps with you.