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Who decides?
Every visa is decided solely by the UAE immigration authority. Reasons for a rejection are usually not given. As an agency, we have no influence on the decision either, but we make sure that your application is submitted complete and without errors.
Common causes
Blurred or incomplete passport copies, an unsuitable passport photo, typos in the name or passport number, an earlier overstay or records held by the authority. We check the first three points before submitting.
What happens to the fees?
The authority does not refund visa fees if an application is rejected. Our service fee and any express or emergency surcharge are not refunded either, because preparation, checking and submission have already been carried out. Once submitted, an application can also no longer be cancelled.
What happens next?
In many cases a new application is possible after some time. Call us and we will look at your case personally and tell you honestly whether a second attempt makes sense.
Last updated: 21 October 2026. Private visa agency, not a government authority. The UAE immigration authority decides on every visa.
Sources for the entry rules
Only the UAE authorities set the entry rules, and they can change them at any time. Here you will find the bodies we rely on.
- ICP – Federal Authority for Identity, Citizenship, Customs & Port Security (opens in a new tab)icp.gov.ae · UAE Federal Authority for Identity, Citizenship, Customs and Port Security (ICP)
- GDRFA Dubai – Issuance of a single-entry tourist visa (opens in a new tab)gdrfad.gov.ae · General Directorate of Identity and Foreigners Affairs Dubai (GDRFA)
- u.ae – Visa on arrival (opens in a new tab)u.ae · UAE government portal
- u.ae – Tourist visa (opens in a new tab)u.ae · UAE government portal
- Auswärtiges Amt – Vereinigte Arabische Emirate: Reise- und Sicherheitshinweise (opens in a new tab)auswaertiges-amt.de · German Federal Foreign Office (Auswärtiges Amt)
Dubaivisum.de is a private visa agency, not an authority.